Case Details
Client Name:
BIOLA ZUBAIR
Date:
2024
Category:
Self-Improvement
Location:
Lagos, Nigeria
Self-Improvement
Problem
Biola Zubair, the Head of Administration and Training at her workplace, interacts regularly with a diverse audience, including Academicians, Professors, Doctors, Students, and the general public. Despite her experience and position, Biola recognized the need to enhance her communication skills, particularly in speaking with authority and choosing the right words in professional settings. Additionally, she aimed to improve her writing skills to better convey her thoughts and ideas.
Approach
To address Biola's needs, we developed a tailored Effective Communication Course, which was meticulously designed to enhance her speaking and writing abilities, ensuring that she could confidently express herself and command respect in her professional interactions.
Key Features of the Program
- Pre-assessment: We conducted an initial assessment to determine Biola's current skill level in communication, identifying her strengths and areas for improvement.
- Customised Curriculum Design: Based on the pre-assessment, we developed a bespoke curriculum, focusing on key areas such as authoritative speaking, precise language usage, and effective writing techniques.
- Online Interactive Classes: The course was delivered through online interactive sessions, allowing Biola to engage in real-time discussions and practise her skills in a supportive environment.
- Case Studies, Scenarios, and Personal Experiences: The curriculum included relevant case studies, practical scenarios, and the sharing of personal experiences to illustrate effective communication strategies and techniques.
- One-to-One Calls: To address complex concepts, we scheduled personalised one-to-one calls, providing Biola with the opportunity to ask questions and receive tailored guidance.
- Application Tasks: Practical tasks were assigned to reinforce learning, enabling Biola to apply newly acquired skills in real-world situations and test her understanding.
- Regular Q&A Sessions: We conducted regular question-and-answer sessions to address any doubts or concerns, ensuring continuous learning and improvement.
- Prompt Feedback Routine: We established a routine of prompt feedback, allowing Biola to receive constructive critiques and make necessary adjustments to her communication style.
- Final Project: The programme culminated in a final project, where Biola demonstrated her enhanced communication skills through various mediums, including writing, slide and video presentations, and audio recordings.
Result
Even before the completion of the programme, Biola began to notice significant improvements in her communication abilities. Her confidence in speaking with authority increased, and she became more effective in her interactions with subordinates and peers. The programme not only elevated her confidence but also equipped her with the tools to continue refining her communication skills, ensuring long-term success in her role.
Balance is not something you find, it’s something you create." — Jana Kingsford